There are various areas where we have been stuck - or things have gotten worse. The main issues I would like to tackle are the following:
Customer Service
I just heard for the first time that there are issues with the response times at the Executive Office. Most of what I need, I can do as a self-service. This issue hadn't been on my radar until recently.
The only reason for this that I have heard so far is that we lost our most valuable resource in the Scoring Department. I also just heard that the integration between TOES and TFMS has still not been completed. One of the main projects before I left the board was that the results could be imported into TFMS. I am shocked that this is still not working - we are more than 3 years into this project.
Cat Show App
The Cat Show App has great potential in many aspects - this also has stagnated for several years now. We need to make this a top priority to enable our clubs to use it efficiently, and to decrease the workload of our Executive Office.
TICA Website
There has been a lot of criticism of our website - even before its launch. The "Client Corner" is difficult to navigate and not well-structured - whenever I need something I use Google to find what I'm looking for.
What Are Your Priorities?
To me, these seem to be the most pressing issues that should be resolved relatively quickly. Do you agree with these points? Do you feel there is something more important that needs to be addressed as soon as possible? Please provide your feedback 😊